We  do not offer returns on items, however we will provide an exchange or store-credit on item(s) should they fall under reasonable clause deemed by a member of management.

Yes, refunds must be requested within 7 days from the date of delivery or in-store purchase.

Customers are responsible for any shipping fees to ship the product back to store in order to process an exchange.

Standard shipping times vary based on your location. You can find estimated delivery times at checkout.

Orders that are in-stock will ship out Monday - Friday within 24 hours. You will receive an email notification with your shipping details.

Yes, we offer expedited shipping options for an additional fee.

Absolutely! You will receive a tracking number once your order is shipped.

Modifications are possible if the order hasn't been processed. Contact our support team for assistance.

In the circumstance that an order needs to be canceled due to unforeseen circumstances, if it has not been processed already you will be credited the full amount to your customer account via Store Credit which can be applied during your next check-out.

Due to our system we do not offer refunds via original payment method unless it was made by Gift Card or Store Credit.

Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.

Not all items are provided benefit by distribution, however orders placed prior to the release date that are provided benefits will be distributed to pre-orders based on availability.

Some items will clearly state a benefit option - those orders are guaranteed to be provided a benefit.

Pre-Orders are not eligible for cancellation. We apologize for the inconvenience.

Reservation orders are similar to pre-orders. When an item is out of stock but expected to restocked soon, you can opt to reserve in-store with us.

Once your item has arrived in-store you will be notified that it is ready for pick-up!

It is rare to happen, but it does sometimes occur that while we request a quantity of shipment to fulfill all pre-orders, the distributors in Korea may cut the order quantity on items that were not released in sufficient quantity to fulfill all orders.

In this circumstance, we will credit the full amount of your pre-order and shipping costs to your account to use in the future on another purchase.

Please know that we will do our best to resolve and source any items but under the rare occasion that the distributors cut the release of products due to manufacturer issues, we will take steps to make it right for you & ask for understanding that it is out of our control.