For orders without any preorder items, our average time frame is 24-48 hours to pack and update with a tracking number confirmation email.

If you order in-stock items and preorder items at the same time, your order will be held and shipped together at the latest stock date.

During peak dates such as Black Friday, Cyber Monday, and highly anticipated releases with large quantities of preorders, or in the circumstance of Holiday closures, this may take longer.

Preordered items typically arrive to us within 3-10 business days after the Korean release date. Please understand this timeline can vary by distributor.

Once your preorder item(s) have arrived, we pack and provide your tracking number within 24 hrs.

Preorders are packed in order of the date ordered. In the event of many releases in a single arrival of shipment, preorders may be delayed in the tracking information being updated up to 48 hrs.

Please understand that special store POB preorders do take longer to arrive to the US warehouse. This timeline varies by company, averaging 10-15 business days after release.

We may occasionally experience shipping delays that are out of our control due to the shipping companies. In this circumstance, we apologize for any inconvenience.

Yes. All of our albums sold are sealed with inclusions. There may be circumstances where an album's outer covering has small tear in the edge from the shipping from the Korean warehouse. In this circumstance we may provide an additional protective sleeve to prevent any loss or theft of inclusions.

Our albums are reflected on Hanteo charts and Gaon through our distributors.

Our photocards are all official and we ensure their authenticity through the following:

We only accept photocards for trade credit in-store where they can be inspected for authenticity.

Another way we source our photocards is through the team member's personal album pulls.

Lastly, in the circumstance that an album arrives from a distributor in a defective or unsellable condition, we will pull the photocards for customers to purchase.

IDOLL MUSIC, LLC
306 E. Butler Rd. Suite H
Mauldin, South Carolina 29662


We are located in Greenville County, South Carolina, minutes off the highway. You can shop in store Wednesday - Sunday



You can follow us on Instagram @idollmusicofficial for pop-up event dates and locations.

We are in the process of securing a physical store location near Greenville, SC.

Any profit from orders and purchases directly contribute to our future physical store.

We are happy to cancel an order per your request within 48 hrs of payment confirmation as long as they have not been packed and prepared for shipment.

Any order past the 48 hour window are not eligible for cancellation due to our fulfilment process. Preordered item(s) are not eligible for cancellation.

We are a small business, thus any preordered item(s) are submitted for fulfillment upon release to our distributor and require payment. For this reason, we are not able to cover additional inventory that has been purchased at the preorder window. We apologize for any inconvenience this may incur. Please be sure during checkout for a preorder that you are confident in your choice to purchase.

To request to cancel an order, please contact us as promptly as possible through the Customer Support Chat located in the bottom right of your screen.

Yes, we are happy to adjust the shipping address prior to packing and shipping. Orders are typically packaged and prepared for shipment on the same day of the order. To request a change in shipping information, please contact us through the Customer Support Chat located in the bottom right of your screen.

We are not responsible for orders that are lost or damaged during transit, or due to other means out of our control. We understand that there may be frustration regarding the shipping process. We do our best to ship all orders safely and with tracking numbers to assist customers in knowing their order should arrive safely.

Should your item(s) arrive in a damaged condition please provide an unboxing video so we can assist and evaluate if the item(s) are eligible for a claim to be submitted.

In the circumstance of a lost parcel, we will do what we can to resolve the issue. Please reach out for further assistance.

We are able to take returns depending on defected items with evidence provided. If there is an issue with your order, please contact us within 7 days of delivery. We will need to submit a claim to the manufacture first. They must approve of the return before we can fully refund or replace your item.

In order to provide a claim to the manufacturer an unboxing video is required. You are advised to record video of your item being opened in order to provide sufficient evidence of defect or missing inclusions. The claims process will take a minimum of thirty days and could take longer depending on the company and manufacturer. 

We will not be able to proceed with a return or exchange for items without unboxing video.

Our products are all final sales once opened. If there is an issue regarding missing album contents with your order, please contact us within 7 days of delivery.

Replacement processes may take a week to 4-6 weeks.

If your items have been open and no evidence is available we will not submit a claim with the company and decline your request.

We will accept unopened, like new condition items with proof of purchase within 14 days of delivery.

To initiate a refund or exchange, please contact us through the Customer Support Chat located in the bottom right of your screen. We will do our best to assist you with the process.

Please include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. Once we receive your request, we will provide you with instructions on how to proceed if we are able to assist you with the claim.

If your return or exchange is approved, you will be responsible for shipping the merchandise back to us with a tracking number.

 

After we have receive the merchandise and verify that it meets the criteria for a refund or exchange, we will process your request within 5-7 business days. It may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Item's purchased in-store are eligible for return with receipt under the same conditions outlined above.